User manual AXIS 2400AM

[. . . ] Administration Manual AXIS 2400/01 Video Server Professional Surveillance and Monitoring over TCP/IP Includes support for AXIS 2191 Audio Module 2 AXIS 2400/2401 Admin Manual About This Document This manual is intended for both administrators and users of the AXIS 2400/2401 Video Server, and is applicable for software release 2. 31. It includes simple step-by-step instructions for configuring, managing and using the AXIS 2400/2401 Video Server on your network. Previous experience of networking will be of use to the reader when installing and using this product. Some knowledge of UNIX or Linux-based systems would also be beneficial, for developing custom PHP-based programming scripts and applications. [. . . ] To help us help you resolve your problems expediently, please be sure to provide the following information: · · · · a brief description of the problem the Server Report the log file if relevant, an example of a poor image. Server Report The server report contains important information about the server and its software, as well as a list of the current parameters. The Log File The AXIS 2400/2401 log file records events within the unit and can prove a useful diagnostic tool when attempting to resolve any problems that might occur. Viewing the File To display the latest log entries since the last Restart of the system: 1. All Video Server commands executed since the last Restart of the system are displayed in a separate window. AXIS 2400/2401 Admin Manual Troubleshooting 41 Alternatively, get a copy of the log file by typing the following command directly into the location/Address field (URL) of your browser: http://<servername>/support/messages The log file can be read in any text editor and will look something like this: Jan Jan Jan Jan Jan Jan Jan Jan Jan Jan Jan Jan Jan Jan Jan Jan 19 19 19 19 19 19 19 19 19 19 19 19 19 19 19 19 09:51:45 09:51:46 09:51:47 09:51:47 09:51:47 09:51:47 09:51:47 09:51:47 09:51:47 09:51:47 09:51:47 09:51:47 09:51:47 09:51:47 09:51:47 09:51:47 torbjore-4 torbjore-4 torbjore-4 torbjore-4 torbjore-4 torbjore-4 torbjore-4 torbjore-4 torbjore-4 torbjore-4 torbjore-4 torbjore-4 torbjore-4 torbjore-4 torbjore-4 torbjore-4 syslogd 1. 3-3: restart. camd[20]: camd $Revision: 1. 63 $ starting up sh: Firmware release: AXIS 2400 Video Server 2. 10 sh: Network configuration for torbjore-4 sh: IP: 10. 13. 10. 74 MAC: 00:40:8c:24:33:ef sh: Netmask: 255. 255. 255. 0 Broadcast: 10. 13. 10. 255 sh: Network: 10. 13. 10. 0 Gateway: 10. 13. 10. 1 pppwrapper[24]: PPP Wrapper $Revision: 1. 73 $. /bin/sntpdate[25]: NTP server = 0. 0. 0. 0 Typical AXIS 2400/2401 Log File PINGing Your IP Address By sending a packet to the specified address and waiting for a reply, the PING utility can determine whether a specific IP address is accessible. It also provides a particularly useful method for confirming addressing conflicts with your AXIS 2400/2401 on the network. Having disconnected your AXIS 2400/2401, follow the instructions below in association with Symptoms, Possible Causes and Remedial Actions, on page 42, and run the PING utility to troubleshoot TCP/IP problems on your network: 1. Start a Command window and type ping x. x. x. x, where x. x. x. x is the IP address of the AXIS 2400/2401. If you receive the reply destination host unreachable, then the AXIS 2400/2401 is not accessible on your subnet. If this does not solve the problem, disconnect the AXIS 2400/2401 from the network and run PING again. See the table below for an interpretation of the results. PING Reply Reply from <IP address>: bytes = 32; time = 10 ms. . . . . Request timed out Interpretation and recommendation The IP address is already used and cannot be used again. This IP address is not used and is available for use with your AXIS 2400/2401. If you already installed the unit using this IP address, the installation may have failed. Also check all cabling. 42 Troubleshooting AXIS 2400/2401 Admin Manual Symptoms, Possible Causes and Remedial Actions Symptoms The AXIS 2400/2401 cannot be accessed from a browser. Possible causes The IP address is already being used by another device. Remedial actions Run the PING utility (as described above) and follow the appropriate recommendations. The IP address is located on a Run the PING utility (as described in PINGing Your IP Address, on different subnet. If you get "no response" or similar, the diagnosis is probably correct. In Windows, check that the IP address for your AXIS 2400/2401 is on the same subnet as your workstation. Exactly how this is done varies from one version of Windows to another. If your AXIS 2400/2401 and your workstation are on different subnets, you will not be able to set the IP address. In Windows 95, the ARP table was empty when you tried to set the IP address. In Windows 95, the ARP command cannot be used if you have an empty ARP table. [. . . ] Si está usando otro sistema operativo, consulte la documentación del sistema para más información acerca de cómo crear una conexión a través de módem. El acceso telefónico a redes y TCP/IP de Windows deben estar instalados correctamente antes de conectar el módem. En la Ayuda de Windows aparece información detallada acerca de cómo comprobar esto. · Paso A - Conectar su ordenador usando el Cable de módem nulo Conecte el cable de módem nulo suministrado entre el conector de serie COM2 de la AXIS 2400/2401 y el puerto COM de su ordenador. Conecte la fuente de alimentación a la AXIS 2400/2401 y compruebe que el Indicador de corriente está encendido. [. . . ]